"I am writing to formally file a complaint regarding the unprofessional conduct of one of your agents, Julio Aguilar, who represented your company on Redfin. I believe his actions were not in line with the professional and ethical standards expected of a real estate agent.
On 1/22/25, I contacted Julio Aguilar regarding a property listed on Redfin. He informed me that I must call back on Friday af… ternoon to schedule a showing for the weekend. However, when I followed his instructions and called on Friday afternoon, I was told the property had already been sold. Furthermore, the status of the property has not been updated on Redfin or MLS listing, leaving me confused and frustrated.
This situation has not only caused me to miss out on a property I was seriously considering but also raised concerns about the transparency and reliability of Julio Aguilar as a representative of your company. I feel his lack of timely communication and misleading guidance demonstrated a lack of professionalism.
I believe all clients deserve honest and professional service, and this experience has left me deeply disappointed."